COVID-19 FAQs for Members

We understand that Members may have some questions during these uncertain times so we have compiled a list of frequently asked questions. If you have a question that is not included in the FAQs below please do not hesitate to contact a member of staff via the helpline on 01491 570500.

Is the Club open?

The Clubhouse (Orangery Bar, Members Bar, Lounge, toilet facilities, Ballroom), grounds, hotel facilities and Fitness Centre will be open as usual unless the restrictions put in place by the Government require us to close.

You can view the opening times here. The phonelines (01491 570 500) are manned between 8am and 8pm for Members to ask questions, order food, provisions and meals or to book a table.

Where can I get the most up-to-date information about what is available at the Club?

The most up-to-date information can be found on our website. Members will receive regular weekly emails, from the Club and there will be updates on our social media pages (Facebook, Instagram, Twitter). 

What is the procedure with the food collection, do I need to interact with anybody and when can I collect my order?

The food collection is non-contact, however there will be a member of staff present to answer any questions. When inside the Club, waiting staff will be wearing masks when in direct contact with Members and guests

Collections of pre-prepared meals or food and provisions are from 10am and collection will be 24 hours (or the next working day) after the order is placed. When the Clubhouse is open collections for pre-prepared meals or food and provisions are only available Monday-Friday. 

Collections for take-aways are between 12pm – 2pm and 5.30pm – 7.30pm. You will be given a collection slot when placing the order. 

Are there any limitations on quantities of shopping items I can order?

Yes, items on the Food and Provisions order form marked with a star have a limit of two per person. This is to ensure the every Member has the opportunity to purchase the items they need.

Can I pay for food and drink orders with my Clubhouse Advance?

Yes, the Clubhouse Advance can be used to pay for take-aways, pre-prepared meals, drinks and food and provision orders.

Where does the Club deliver to?

We have a group of volunteers who are able to deliver to the local area, within an approximate radius of a 15 minute drive from the Club. If you are unsure about whether you can receive a delivery, speak to a member of the team when placing your order via the helpline 01491 570 500 or check on Google Maps. 

How do we know that staff are coronavirus free?

The Club is taking all the necessary precautions to protect its Members and staff. If a member of staff has been in contact with someone with confirmed coronavirus or are showing any symptoms, they are being asked not to enter the Club. If it is found that a member of staff has confirmed coronavirus the Club will be closed and deep cleaned. All members of staff are required to complete a risk assesment before coming back on site. 

Can I still purchase Fitness Centre merchandise?

When the Fitness Centre is open merchandise can be purchased. Find out more here

Dining FAQs

What are the different dining options available at the Club?

To find out the most up to date information about what dining options are available at the Club click here

What measures are in place to ensure the safety of Members and staff when dining?

In order to ensure the safety of all Members and staff at the Club, we have put measures in place across the estate. There is hand sanitiser in every room, tables are thoroughly cleaned before and after use, menus are single use and are disposed of and recycled after use. To avoid unnecessary queuing food and drinks can be ordered from your table in the new bar in the Orangery, Members Bar, Lounge and Terrace using our Mobile Ordering System. Staff wear masks when serving food and drinks. We are operating a non-contact service keeping Members and staff safe and complying with social distancing requirements.

Should I use the Mobile Ordering System?

Yes, our Mobile Ordering service allows you to order food and drinks to your table in the lounge, Members Bar, Orangery and on the terrace. This service is in place to reduce interaction with staff. There are instructions on how to order using the Mobile Ordering service on the tables in the relevant areas.

Do I have to book a table to dine in the Ballroom?

When the Clubhouse is open the Ballroom is open for pre-booked tables only. To book a table call Reception on 01491 570500.

Is there a dress code in the Clubhouse and Ballroom?

Yes, a casual dress code is in place in the new bar in the Orangery and the Club dress code applies in the Members Bar, Lounge and terrace. The Club dress code applies in the Ballroom. View the full dress code here.

Is there a limit to how many people can dine in the Ballroom?

Yes, hence tables must be booked in advance. Tables are limited to a maximum of 6 people, but this may alter depending on Government restrictions.

Will the Club continue to do take-aways and food and provisions?

Yes, these services will continue until further notice. 

Will staff be wearing PPE at the Club?

Staff will be either behind screens or wearing masks when in direct contact with Members and guests.

How far apart are the tables?

The tables throughout the Clubhouse and grounds are separated by at least two metres. 

Is cutlery provided?

Yes biodegradable single use cutlery, napkins and cups are provided outside and there are bins across the site for disposal. Inside the Clubhouse normal cutlery will be provided.

Can I sit near my friends?

Members should adhere to the Government guidance on social distancing and socialising. Tables cannot be reserved and will be accessed on a first come first served basis.

How do I pay?

Food items should be ordered in advance and may be charged to ledger. Beverages may be preordered or ordered as required. Payments may be made using your Membership Card to charge to ledger or you may make contactless card payments.

If it is raining can I dine inside the Clubhouse?

Yes, the Clubhouse is open and sandwiches and drinks are available in the Orangery Bar, Members Bar and Lounge. The Ballroom restaurant is open daily for pre-booked lunch or dinner service. 

Are the toilet facilities open?

Yes, the toilets in the Finlay Suite and Clubhouse are open.

Can I bring my dog?

Yes, you may bring your dog on the the grounds - dogs must be kept on a lead at all times and any mess must be cleared up. 

Can I just come to the Club for a drink?

Yes, drinks are available both inside the Clubhouse and for take-away or to consume on the lawn. Biodegradable non-plastic cups are available.

Do I have to wear PPE to visit the Club?

Members should adhere to the latest Government guidance on PPE and face coverings.



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