Phyllis Court

COVID-19 FAQs for Members

Updated July 2020

Dining FAQs

What are the different dining options available at the Club?

The Ballroom restaurant is open for pre-booked lunch or dinner service, take a look at the menu here. In the new bar in the Orangery, Members Bar, Lounge and Terrace enjoy sandwiches, tapas and drinks. You can also purchase take-aways to eat as picnic on the lawn, or to take away and enjoy at home.

What measures are in place to ensure the safety of Members and staff when dining?

In order to ensure the safety of all Members and staff at the Club, we have put measures in place across the estate. There is hand sanitiser in every room, tables are thoroughly cleaned before and after use, menus are single use and are disposed of and recycled after use. To avoid unnecessary queuing food and drinks can be ordered from your table in the new bar in the Orangery, Members Bar, Lounge and Terrace using our Mobile Ordering System. Staff wear masks when serving food and drinks. We are operating a non-contact service keeping Members and staff safe and complying with social distancing requirements.

How do I use the Mobile Ordering System?

Our Mobile Ordering service allows you to order food and drinks to your table in the lounge, Members Bar, new bar in the Orangery and on the terrace. View full FAQs on the new Mobile Ordering service here.

Do I have to book a table to dine in the Ballroom?

Yes, the Ballroom is open for pre-booked tables only. To book a table call Reception on 01491 570500.

Is there a limit to how many people can dine in the Ballroom?

Yes, hence tables must be booked in advance. Tables are limited to a maximum of 6 people.

Will the Club continue to do take-aways and food and provisions?

Yes, these services will continue until further notice. 

Will staff be wearing PPE at the Club?

Staff will be either behind screens or wearing masks when in direct contact with Members and guests.

Is there a limit to how many people can dine in the grounds?

We have spaced out metal tables on the lawn and terrace in accordance with social distancing guidance. We can comfortably accommodate around 200 people outside. 

How far apart are the tables?

The tables throughout the Clubhouse and grounds are separated by at least two metres. 

Will the outdoor tables be cleaned?

Yes tables will be cleaned between uses. They are thoroughly cleaned in the morning and cleaned again after each visitor. 

Can I book a table to dine on the lawn?

No tables may not be reserved but take-away food should be ordered at least 45 minutes in advance. 

Can I bring my own food and drink?

No. However there is a range of meals on offer including pre-booked table service in the Ballroom, sandwiches and light bites at the new Orangery Bar, Members Bar, Lounge and terrace and hot takeaways and picnic items available on the lawn. 

Is cutlery provided?

Yes biodegradable single use cutlery, napkins and cups are provided outside and there are bins across the site for disposal. Inside the Clubhouse normal cutlery will be provided.

Will there be table service outside?

No, food, drinks and cutlery should be collected from the Finlay Suite.

Do I have to wear PPE to visit the Club?

Members should adhere to the latest Government guidance on PPE.

Can I sit near my friends?

Members should adhere to the Government guidance on social distancing and socialising. Tables cannot be reserved and will be accessed on a first come first served basis.

How do I pay?

Food items should be ordered in advance and may be charged to ledger. Beverages may be preordered or ordered as required. Payments may be made using your Membership Card to charge to ledger or you may make contactless card payments.

If it is raining can I dine inside the Clubhouse?

Yes, the Clubhouse is open and sandwiches and drinks are available in the Orangery Bar, Members Bar and Lounge. The Ballroom restaurant is open daily for pre-booked lunch or dinner service. 

Are the toilet facilities open?

Yes, the toilets in the Finlay Suite and Clubhouse are open.

Can I just come to the Club for a drink?

Yes, drinks are available both inside the Clubhouse and for take-away or to consume on the lawn. Biodegradable non-plastic cups are available.

Can I bring my dog?

Yes, you may bring your dog on the the grounds - dogs must be kept on a lead at all times and any mess must be cleared up. 

Is there a dress code for eating my take-away in the grounds?

Yes the Club dress code is currently in place

Can I bring a guest to eat a Club take-away/picnic in the grounds?

Yes. The rule that a 'guest' may visit the Club up to six times in a year (accompanied by a Club Member) still applies. 

This could mean a guest visiting with one Member six times or with six different Members once (or any other combination) as long as the guest sticks to only six visits in one year. 

Social distancing should be observed. 

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