Phyllis Court

COVID-19 FAQs for Members

Updated November 2020

We understand that Members may have some questions during these uncertain times so we have compiled a list of frequently asked quetions. If you have a question that is not included in the FAQs below please do not hesitate to contact a member of staff via the helpline on 01491 570500. 

General FAQs

Is the Club open?

Unfortunately, the Clubhouse, hotel facilities and Fitness Centre are temporarily closed from Saturday 26th December until further notice. The grounds remain open to Members. 

What are the opening times?

The Club is closed, however the phonelines (01491 570 500) are manned between 8am and 8pm for Members to ask questions or order food, provisions and meals.

Can I use the Fitness Centre and sporting facilities?

No, the Fitness Centre is temporarily closed until further notice. 

Where can I get the most up-to-date information about what is available at the Club?

The most up-to-date information can be found on our website. Members will receive regular weekly emails, from the Club and there will be updates on our social media pages (Facebook, Instagram, Twitter). 

What is the procedure with the food collection, do I need to interact with anybody?

The food collection is non-contact, however there will be a member of staff present to answer any questions. When inside the Club, waiting staff will be wearing masks when in direct contact with Members and guests

Are there any limitations on quantities of shopping items I can order?

Yes, items on the Food and Provisions order form marked with a star have a limit of two per person. This is to ensure the every Member has the opportunity to purchase the items they need.

When can I collect my order?

Collections of pre-prepared meals or food and provisions are from 10am and collection will be 24 hours (or the next day) after the order is placed. Collections for pre-prepared meals or food and provisions are available Monday-Sunday. 

Collections for take-aways are between 12pm – 7.30pm. You will be given a collection slot when placing the order. 

Can I pay for food and drink orders with my Clubhouse Advance?

Yes, the Clubhouse Advance can be used to pay for take-aways, pre-prepared meals, drinks and food and provision orders.

Where does the Club deliver to?

We have a group of volunteers who are able to deliver to the local area, within an approximate radius of a 15 minute drive from the Club. If you are unsure about whether you can receive a delivery, speak to a member of the team when placing your order via the helpline 01491 570 500 or check on Google Maps. 

How do we know that staff are coronavirus free?

The Club is taking all the necessary precautions to protect its Members and staff. If a member of staff has been in contact with someone with confirmed coronavirus or are showing any symptoms, they are being asked not to enter the Club. If it is found that a member of staff has confirmed coronavirus the Club will be closed and deep cleaned. All members of staff are required to complete a risk assesment before coming back on site. 

Will there be a membership suspension available? 

We are working hard to deliver the best service we can for Members and therefore are not offering a membership suspension. Click here to read the statement from Chairman, Stan Ainsley, sent to all Members on 24th March 2020. 

I had an event planned in the coming months, what has been decided about upcoming events?

Unfortunately, all private events scheduled in the immediate future have been postponed. If you have an event with us, the events team will be in touch.

Can I still purchase Fitness Centre merchandise?

Unfortunately the Fitness Centre merchandise is not available to purchase at this time as the Fitness Centre is temporarily closed.  

Can I collect post from my pigeon hole?

No, if you know you have mail waiting for you, please email The team will check the pigeon hole. If there is mail we will post it to you and charge the postage to your ledger.


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