Phyllis Court

COVID-19 General FAQs for Members

Updated March 2020

We understand that Members may have some questions during these uncertain times so we have compiled a list of frequently asked quetions. If you have a question that is not included in the FAQs below please do not hesitate to contact a member of staff via the helpline on 01491 570500. 

What are the opening times?

The Clubhouse and Fitness Centre are temporarily closed. The phonelines (01491570500) are manned between 8am and 8pm for Members to order food, provisions and meals.

Can I use the Fitness Centre and sporting facilities?

No, the Fitness Centre, tennis courts, croquet and rowing facilites are all temporarily closed following Government advice.

Can I come to the Club for a coffee and cake?

In compliance with current government recommendations, all restaurants are temporarily closed. We are serving take-away coffee and cake can which can be ordered from the Finlay Suite. 

Where can I get the most up-to-date information about what is available at the Club?

The most up-to-date information can be found on our website. Members will receive regular weekly emails, from the Club and there will be updates on our social media pages (Facebook, Instagram, Twitter). 

What happens if the Club closes?

The Club is currently closed. However, Members can order take-aways, pre-prepared meals and food and provisions from the Club. If Government legislation changes and the Club is required to fully close, all Members and Staff will be updated, and we will seek to open as soon as we are able to do so.

What will be the procedure with the food collection, do I need to interact with anybody?

The food collection is non-contact, however there will be a member of staff present to answer any questions. 

Are there any limitations on quantities of shopping items I can order?

Yes, items on the Food and Provisions order form marked with a star have a limit of two per person. This is to ensure the every Member has the opportunity to purchase the items they need.

Is there a minimum order for deliveries?

Yes, the minimum order is £20. Please note a delivery charge of £3 also applies.

Where does the Club deliver to?

We are able to deliver to the local area, within an approximate radius of a 15 minute drive from the Club. If you are unsure about whether you can receive a delivery, speak to a member of the team when placing your order via the helpline 01491 570 500 or check on Google Maps. 

What time should I expect my delivery?

Deliveries will be between 10am-6pm, if ordered before 2pm then deliveries will be made after 10am the next day. If ordered after 2pm then delivery will be made after 10am the day after next.

When can I collect my order?

Collections of pre-prepared meals or food and provisions are from 10am and collection will be 24 hours after the order is placed. Collections for take-aways are between 12pm – 2pm and 5.30pm – 7.30pm. You will be given a collection slot when placing the order. 

Can I pay for food and drink orders with my Clubhouse Advance?

Yes, the Clubhouse Advance can be used to pay for take-aways, pre-prepared meals, drinks and food and provision orders.

What is in the fruit and vegetables boxes?

These boxes are full of seasonal produce, made up to the value charged. The contents may differ as it is subject to availability.

How do we know that staff are coronavirus free?

The Club is taking all the necessary precautions to protect its Members and staff. If a member of staff has been in contact with someone with confirmed coronavirus or are showing any symptoms, they are being asked not to enter the Club. If it is found that a member of staff has confirmed coronavirus the Club will be closed and deep cleaned. 

Will there be a membership suspension available? 

At present we are working hard to deliver the best service we can for Members and therefore are not offering a membership suspension at this time. Click here to read the statement from Chairman, Stan Ainsley, sent to all Members on 24th March 2020. 

Is there an update on Regatta 2020? 

Henley Royal Regatta Ltd have announced with much sadness that the 2020 Regatta has been cancelled. Read the statement released by Henley Royal Regatta Ltd on 24th March here

Can we post an update out to Members who don’t have an email address?

No, we are conducting welfare calls. Those Members who do not have email addresses will receive a call from the Club. If Members have any questions, the helpline (01491 570 500) is available from 8am-8pm each day.

Can I use the tennis courts or croquet lawn?

Unfortunately the tennis courts and croquet lawns are now closed until further notice. 

I had an event planned in the coming months, what has been decided about upcoming events?

Unfortunately, all private events scheduled in the immediate future have been postponed. If you have an event with us, the events team will be in touch.

Can I still purchase Fitness Centre merchandise?

Unfortunately the Fitness Centre merchandise is not available to purchase at this time as the Fitness Centre is temporarily closed.  

Can I order a paper to be delivered or collected?

No, the Club will not be ordering papers for either delivery or collection during this time.

Can I collect post from my pigeon hole?

No, if you know you have mail waiting for you, please email The team will check the pigeon hole. If there is mail we will post it to you and charge the postage to your ledger.


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