Phyllis Court

FAQs

Fitness Centre Reopening FAQs

The Fitness Centre and swimming pool reopened on Monday 27th July. We have made some changes to our operation, in accordance with government guidance, to keep everyone safe. Booking is required to access the centre. Please familiarise yourself with the changes. Click here to read the new guidelines that have been introduced to ensure the safety of Members and staff. 

What are the opening times?

Monday 06.30-18.00
Tuesday 07.00-18.00
Wednesday 06.30-18.00
Thursday 07.00-18.00
Friday 07.00-18.00
Saturday 08.00-18.00
Sunday 08.00-16.00

 

Is there a restriction on the numbers of people permitted in the Fitness Centre?

Yes, there is a booking system in place in all areas of the Fitness Centre to manage occupancy levels and to avoid overcrowding.

Do I need to book to attend classes, use the gym or swim in the pool?

Yes, you need to pre-book classes, gym sessions and swim sessions online or by calling the Fitness Centre on 01491 570 518. Bookings can be made up to seven days in advance. Cancellation rules remain in place.

To ensure all Members have the opportunity to use the facilities you are not able to book back-to-back sessions. Multiple sessions can be booked on the same day, but there must be at least a three hour gap between sessions.

Is there a one-way system in the Fitness Centre?

Yes, there are floor markings guiding Members towards each activity with a one-way flow around the Fitness Centre in place where possible. 

Are the changing facilities and lockers available?

We encourage Members to arrive ready for their activity and to be prepared to shower at home to minimise use of the changing rooms. The changing rooms, however, are open and there are a very limited number of lockers available.

How are the facilities kept clean?

There is a 15 minute break in between all sessions to allow for thorough cleaning of the equipment and surfaces.

Is there hand sanitiser?

Yes, there are hand sanitiser stations throughout the Fitness Centre.

Are guests allowed to use the Fitness Centre?

Due to number restrictions in the Fitness Centre, Members guests are not currently able to use the facilities and no under 18s are permitted in the centre. Hotel guests have temporary membership status when staying at the Club and are able to book to use the facilities. 

Can children use the Fitness Centre?

No, the Fitness Centre is for the use of over 18s only and children are not permitted to use the facilities.

Studio and Fitness Classes

View the guidelines here.

Which fitness classes are running?

View the class timetable here

Do I have to book to attend a class?

Yes, classes must be booked in advance. You can book a up to seven days in advance from 24th July and there will be a minimum of a 15 minute break in between classes to allow for cleaning. 

When should I arrive for my class?

You should arrive 15 minutes before the class is due to start, however, please do not gather in groups outside the studio before or after the class. 

Should I collect equipment before the class?

No, the class instructor will let you know when you should collect your equipment.

Is the equipment regularly cleaned?

Yes, the class equipment will be thoroughly cleaned and sanitised by the Member after use.

Will there be space to socially distance during the class?

Yes, we have reduced capacity in the studio to allow for social distancing

Can I use the changing rooms before and after my class?

The changing rooms are open, however we encourage Members to come prepared for the class and to shower at home to help minimise the number of people using the changing facilities.

Can I take a towel into my class?

No, towels and sweat towels are not permitted in the studio

Gym FAQs

View the guidelines here

Do I have to book to use the gym?

Yes, gym sessions must be booked in advance. You can book a up to seven days in advance and each session will last a maximum of 45 minutes, with a 15 minute break in between to allow for cleaning.

How long can I use the gym for?

Gym sessions are 45 minutes maximum

Is there a maximum number of people allowed in the gym at any one time?

Yes, we have introduced a booking system to allow us to limited the number of people permitted in the gym during each session to allow for social distancing

Is the equipment regularly cleaned?

Yes, staff will sanitise all gym equipment before/after every 45 minute session. Each user will also be asked to sanitise as they go. 

Can I use the changing rooms before and after using the gym?

The changing rooms are open, however we encourage Members to come prepared for the gym session and to shower at home to help minimise the number of people using the changing facilities.

Is all the equipment available to use?

No, only equipment that is at least 2m apart from other equipment is available to use

Can I have a personal trainer?

Yes, the personal trainers are working and they will be required to maintain social distancing when training. To book, please contact your personal trainer directly or call the Fitness Centre Reception 01491 570518.

SWIMMING POOL FAQs

View the guidelines here.

Do I have to book to go swimming?

Yes, swim sessions must be booked in advance. You can book a up to seven days in advance and each session will last a maximum of 45 minutes, with a 15 minute break in between to allow for cleaning. 

Can I use the changing rooms before and after swimming?

The changing rooms are open, however we encourage Members to shower at home pre and post swim to help minimise the number of people using the changing facilities.

Can I use the saunarium?

Due to social distancing guidelines, the saunarium will remain closed at this time

When should I arrive for my swim session?

Please arrive on time and not early to keep the number of people in the pool area to a minimum.

QUICK ENQUIRY

Click here and use our quick enquiry form and a member of our team will get back to you ASAP

By completing the enquiry form you agree for Phyllis Court Club to follow up your expression of interest with you by email/phone.

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