FAQs

Updated November 2021

What are the opening times?

Monday 06.30-20.00
Tuesday 06.30-20.00
Wednesday 06.30-20.00
Thursday 06.30-20.00
Friday 06.30-20.00
Saturday 08.00-18.00
Sunday & Bank Holidays 08.00-16.00
Christmas Day and Boxing Day CLOSED


Last entry is 30 minutes before closing time in all areas apart from Reception. The pool, sanarium and gym will close 15 minutes before the advertised closing time to allow Members time to change.


Phyllis Court reserves the right to change the opening times or temporally close the Fitness Centre at any time. The studio will occasionally be used for events, in which case it will not be possible to make bookings and bookings may be cancelled.
 

What are the health benefits to Members from the Fitness Centre?

The Government recommends exercising at least 5 times per week for 30 minutes. Government reports show that ease of access is important to maintain regular exercise and the availability of The Fitness Centre at the Club will provide this to Members. (Dept of Health factsheet November 2011).


There is strong scientific evidence that being physically active can lead to a healthier and happier life and boost self-esteem, mood, sleep quality and energy as well as reducing the risk of stress, depression, dementia and Alzheimer’s disease. 


It is well recognised that, regardless of age, regular exercise reduces the risk of major illnesses such as heart disease, stroke, type 2 diabetes and certain cancers by up to 50% and lowers the risk of early death by up to 30%.
Swimming and water-based exercises put less strain on joints as the body is supported by water; those with back pain, spine, hip and knee conditions benefit from water-based activities.


We believe it is more convenient and less expensive for those Members who currently travel to other clubs or gym facilities.

Who can use the facility?

The Fitness Centre is available for Members and hotel guests. Due to the current number restrictions in the Fitness Centre, Members guests are not currently able to use the facilities and no under 18s are permitted in the centre. Hotel guests have temporary membership status when staying at the Club and are able to use the gym and swimming pool. 


The Fitness Centre is not for the general public.


Every Member of the Club has full access to all of the facilities within the Fitness Centre at no extra charge.

Will I have to have an induction before using the Fitness Centre?

In order to fully enjoy and gain access to all of the facilities at the Fitness Centre it is essential that you complete an induction and Physical Activity Readiness Questionnaire (PAR-Q). You may book your induction via the Fitness Centre Reception or main Reception. 

How do I access the Fitness Centre on a day-to-day basis?

Access to the Fitness Centre and Tennis Courts will be via the Fitness Centre Reception doors. To access the facilities in the Fitness Centre please swipe in using your membership card, wrist band, key fob or phone disc. Swiping your access device, is essential for safety reasons, and to allow usage to be monitored. Please note that your access device is for your usage only - anyone found to be lending their access devices to any other person could have their membership terminated.

What is the dress code be?

The Fitness Centre dress code is as follows:

 

  • When exercising, suitable sports or gym clothing must be worn.
  • T-shirts/tops and clean footwear with light coloured, non-marking soles must be worn in the gym and studio during any activity. 
  • Long hair should be tied up or in a swimming cap whilst in the swimming pool.
  • Appropriate swimwear must be worn in the pool and sanarium. Swimwear that covers large areas of the body (including burkinis and full body swimsuits) is permitted provided the safety of the swimmer is not com¬¬promised.
  • Clothing such as jeans, boots, flip-flops/sandals or work wear are not permitted when exercising in the gym or studio.
  • Guidance as to suitable attire may be obtained from the Fitness Centre Manager who may, at their discretion, require you to change if your attire is not considered suitable.


You must be dressed in suitable clothing at all times when in the Fitness Centre. If you are using the main Club House before or after using the Fitness Centre, please ensure you are dressed in accordance with the Club House dress code.
 

Can I track my personal progress while using the fitness centre?

The gym is equipped with Technogym equipment which is fully interactive. By downloading the “mywellness” Technogym app you will be able to connect with every single piece of equipment by Bluetooth or QR Code. The app will give you access to personalized training programmes, exercise instructions and tutorial videos.


The “mywellness” app will keep track of your measurements such as weight or body fat and will allow you to track your results and fitness progress over time. It can be synchronized with a variety of other fitness applications to give you an all-encompassing view of your exercise. 
 

Does Phyllis Court provide instructors and personal trainers?

Yes, there are qualified fitness class instructors, personal trainers and therapists in the Fitness Centre.

Paid for personal training sessions can be booked separately by calling Reception on 01491 570518. Find out more about our Personal Trainers here.

Classes offered are run on a scheduled basis - view the class timetable here.

Do I need to book to attend classes, use the gym or swim in the pool?

Yes, you need to pre-book classes in advance online or by calling the Fitness Centre on 01491 570 518. Bookings can be made up to seven days in advance from 8am. Cancellation rules remain in place.


Members do not have to book to use the gym or swim pool but you do need to scan in at reception on arrival at the fitness centre. 

Are the changing facilities and lockers available?

Changing rooms are available for members to use and Lockers will be found in all changing rooms and they are made available for personal use. The lockers are operated with a £1-coin (refundable) locking system and key. Should you lose the locker key, please contact reception - lost keys will be charged for.


Lockers are for day use only, and therefore we reserve the right to open lockers and remove items that have been left over night. Belongings will be kept at Reception for 30 days, after which they will be donated to charity or disposed of. Phyllis Court cannot take responsibility for any item held in lost property.


Disclosure: Phyllis Court Club cannot take responsibility for the misplacement, loss, theft or damage to your property.

How are the facilities kept clean?

Thorough cleaning of the fitness centre is carried out daily by the house keeping and fitness team using approved products suitable to combat the COVID-19 virus. 

Is there hand sanitiser?

Yes, there are hand sanitiser stations throughout the Fitness Centre.

Can children use the Fitness Centre?

No, the Fitness Centre is for the use of over 18s only and children are not permitted to use the facilities.

SWIMMING POOL FAQs

View the guidelines here.

Do I have to book to go swimming?

Swim sessions do not need to be booked but you do need to scan in at reception on arrival to the fitness centre. 

Can I use the changing rooms before and after swimming?

Yes, the changing rooms are open to those using the swimming pool. 

Can I use the saunarium?

Yes, the saunarium is open. 

When should I arrive for my swim session?

Please ensure you check there is not an aquafit class in the swimming pool before you arrive for your swim session. The full pool is used when an aquafit class is on however the saunarium can be used during this time. 

Studio and Fitness Classes

View the guidelines here.

Which fitness classes are running?

View the class timetable here

Do I have to book to attend a class?

Yes, classes must be booked in advance. You can book up to seven days in advance from 8am. 

When should I arrive for my class?

Members are advised to arrive 15 minutes before the class starts. 

How do I book classes and can I cancel them?

You can your Fitness Centre classes, personal training, swimming lessons, tennis courts 7 days in advance from 8am and therapies may be booked further in advance. All bookings can be made via the members area of the website: (members.phylliscourt.co.uk), Fitness Centre Reception or main Reception.


If you are unable to attend your booking, please remember to cancel as soon as possible so that someone on the waiting list may be offered the space.


Please arrive promptly for all bookings as late arrival may result in you losing your booking or being refused entry to a class. You may lose your booking rights if you regularly cancel or forget to cancel bookings more than once.
 

Should I collect equipment before the class?

No, the class instructor will let you know when you should collect your equipment.

Is the equipment regularly cleaned?

Yes, the class equipment will be thoroughly cleaned and sanitised by the Member after use.

Can I use the changing rooms before and after my class?

Yes, the changing rooms are open. 

Can I take a towel into my class?

Yes, towels and sweat towels are permitted in the studio. 

Gym FAQs

View the guidelines here

Do I have to book to use the gym?

Gym sessions do not need to be booked but you do need to scan in at reception on arrival to the fitness centre. 

How long can I use the gym for?

Gym sessions have no time limit, but we do ask members during busy times to limit their time to 20 minutes on each machine.

Is the equipment regularly cleaned?

Yes, staff will sanitise all gym equipment and we ask that members sanitise as they go. 

Can I use the changing rooms before and after using the gym?

Yes, the changing rooms are open.

Are there lockers available in the Fitness Centre and how can I get access to one?

Lockers will be found in all changing rooms and they are made available for personal use. The lockers are operated with a £1-coin (refundable) locking system and key. Should you lose the locker key, please contact reception - lost keys will be charged for.


Lockers are for day use only, and therefore we reserve the right to open lockers and remove items that have been left over night. Belongings will be kept at Reception for 30 days, after which they will be donated to charity or disposed of. Phyllis Court cannot take responsibility for any item held in lost property.


Disclosure: Phyllis Court Club cannot take responsibility for the misplacement, loss, theft or damage to your property.
 

Is all the equipment available to use?

Yes, the personal trainers are working. To book, please contact your personal trainer directly or call the Fitness Centre Reception 01491 570518.

Can I have a personal trainer?

Yes, the personal trainers are working and they will be required to maintain social distancing when training. To book, please contact your personal trainer directly or call the Fitness Centre Reception 01491 570518.

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